How Hank the Pro works

Answer. Follow up. Qualify. Book. Monitor. Five jobs your AI sales rep runs around the clock.

1.0Answer →

Never miss another service call

Storms, heatwaves, 3 AM burst pipes. Your AI picks up every ring, nights, weekends, holidays, while your techs are on jobs and your dispatchers are already maxed out.

Every call answered in under 1 second. No phone tree, no hold music, no "please leave a message."
Flooding basement vs. slow drain. No AC in 95° heat vs. tune up request. The AI tags urgency and routes accordingly.
Handle 10x call volume during heatwaves or roofing storm spikes without hiring seasonal dispatchers.
True emergency? AI warm transfers to your on call tech with a pre briefed job summary.
● LIVE 00:12AI Active
INCOMING CALL · 11:47 PM
(214) 555 0188
Dallas, TX · After hours · First time caller
AI Greeting
AIThanks for calling Lone Star Plumbing. Is this an emergency?
CYeah, pipe burst in my basement, water everywhere.
AIShut the main off if you can. I'm dispatching our on call tech now. Confirming address...
Priority: EmergencyDispatch: On call tech
2.0Follow Up →

Win the race to call them back

78% of homeowners hire whoever calls back first. Web form, Angi lead, missed ring. Hank fires a text and a return call within 30 seconds, before they reach the next name on Google.

Form submitted on your site, Angi, or a Meta ad? Hank dials the homeowner in 30 seconds, before they finish filling out the next quote request. Whoever calls first wins ~50% of the time.
If a call slips through, the AI fires an SMS before the caller finishes dialing the next contractor.
Quoted but didn't book? Your AI follows up 24 hrs, 3 days, and 7 days out. Polite, persistent, closes the job.
Lapsed HVAC tune up customers? Roof inspection due after a hailstorm? The AI works your book of business while you sleep.
WEB LEAD RECOVERY · ROBERT CHEN
AI Recovery
Hi Robert, this is Apex HVAC. Saw you just submitted a quote request about your AC not cooling. Want me to get a tech out today?
Wow that was fast. Yeah it's 94 in here. How soon?
We have a 2 to 4 PM window open with Marcus (3 yrs w/ us, NATE certified). Service call is $89, waived if we do the repair. Book it?
Yes please
Done. 📋 Job #4718 · Marcus, 2 to 4 PM today. He'll text when he's 30 min out. We'll get you cool again.
Web lead converted in 28 seconds · $1,200 est. ticket✓ Booked
3.0Qualify →

Qualifies every lead like a veteran CSR

Separates a replacement AC from a tune up, a full reroof from a repair, a commercial job from a residential one. High ticket calls get flagged and routed. Price shoppers get politely handled.

Unit age, system type, square footage, roof pitch, insurance claim. We ask the questions your CSRs ask, verbatim.
Every lead scored replacement vs. repair, residential vs. commercial, insurance vs. cash. Sales gets the hot ones first.
Pulls membership tier from your CRM on the fly. Greets existing customers by name and honors their priority scheduling.
Today's Leads
Maria GonzalesHot Lead
HVAC Replacement · Score: 92/100
18 yr old system, not cooling. 2,400 sqft home. Ready to replace. Estimate booked tomorrow 9 AM.
Danny RuizEmergency
Burst Pipe · Score: 100/100
Water in basement. Live transferred to on call tech 11:48 PM. ETA 35 min.
Greg PattersonPrice Shopper
Roof Estimate · Score: 40/100
"Just getting 5 quotes." No insurance claim, no timeline. Follow up scheduled in 3 days.
4.0Book →

Books jobs straight into ServiceTitan, Jobber, or Housecall Pro

Plugs into ServiceTitan, Housecall Pro, Jobber, and ServiceFusion. Your AI checks the dispatch board, matches the right tech to the right zip, and drops the job in before the caller hangs up.

Jobs land on your dispatch board in real time with customer info, address, job type, and urgency pre populated.
AI offers windows based on which techs cover the caller's zip and which ones are certified for the job (tankless, commercial HVAC, metal roofing).
Caller gets an SMS with their 2 hour window, tech name, and truck photo the moment the job is booked.
Dispatch Board · This Week
ServiceTitan Synced
Mon
Tue
Wed
Thu
Fri
8 to 10 AM
8 to 10 AM
8 to 10 AM
8 to 10 AM
8 to 10 AM
10 to 12
10 to 12
10 to 12
10 to 12
10 to 12
12 to 2 PM
12 to 2 PM
12 to 2 PM
12 to 2 ✓
12 to 2 PM
2 to 4 PM
2 to 4 PM
2 to 4 PM
2 to 4 PM
2 to 4 PM
Job #4718 created in ServiceTitan · Tech: Dave R. · SMS sent
5.0Monitor →

The numbers your owner cares about

Calls answered, jobs booked, revenue recovered from missed rings. Listen to recordings, read transcripts, and see which zip codes and job types your AI is closing. All piped back into ServiceTitan.

Every call recorded and transcribed. Search by keyword or caller.
Full history for every lead. Calls, texts, bookings, and follow ups.
Track how many missed opportunities your AI recovered into booked appointments.
Two way sync with ServiceTitan, Housecall Pro, Jobber, and ServiceFusion. Jobs, customer history, memberships, and technician assignments all flowing both directions.
Analytics Overview
Last 7 days
847
Calls Handled
312
Jobs Booked
$184K
Recovered
Call Volume
MonTueWedThuFriSatSun

Setup in 3 steps

From signup to live in fifteen minutes.

1

Set up in 15 minutes

Enter your website and our onboarding agent helps you fill in the rest. Review your business details, pick a voice, choose a number. We guide you through every step.

2

Test your agent

Call your agent and have a real conversation. Tell it what it got right and what to fix. Fine tune until it sounds exactly how you want before going live.

3

Go live

We provision a dedicated phone number. Forward your calls or use it as your main line. Your AI starts answering immediately.

Ready to hear it on a real call?

Try a live demo or talk to the team about getting one wired into your shop.

Talk to the team