Field notes on AI sales reps and how independent shops outpace the franchises.
This is the actual step by step to route calls from ServiceTitan to Hank or any AI receptionist. If you are set up in Hank, use our phone number. If you are using another system…
Read post →Cold transfer: customer repeats their problem to the tech. Tech has no context. Call takes twice as long. Warm transfer: Hank briefs the tech on the customer's issue BEFORE…
Read post →25 to 40% of home service calls in Southwest markets are Spanish speaking customers. Most AI receptionists only support English. Missed calls equal revenue leakage. Hank supports…
Read post →Here is the problem nobody talks about: most AI receptionists are technically cold transfer, not warm transfer. They ask your customer questions, then dump the call to your on…
Read post →Here is what happened to roofing shops in Texas on April 14, 2024.
Read post →Everyone knows "27 percent of calls go unanswered" (that's the Invoca stat cited everywhere). But 27 percent of what? And what does it actually cost your shop?
Read post →Goodcall and Hank are both AI receptionists for home services, but they're built for different shop sizes and workflows. Goodcall is $79 base plus $0.10 to $0.30 per customer per…
Read post →Six AI receptionist pricing models compared — per-minute, per-call, per-customer, flat rate, and bundled. Real costs at 50, 150, and 300 calls/month.
Read post →ServiceTitan bundles a generic AI voice agent. Hank the Pro is built for HVAC, plumbing, and roofing shops. Real comparison: pricing, warm transfer, qualification, when to use both.
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