The AI sales rep built for HVAC shops

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Hank the Pro is trained on the language, equipment, and dispatch logic of a real HVAC phone line.

Brands
Carrier, Trane, Lennox, Goodman, Daikin, Mitsubishi, Rheem, Bryant, American Standard, York. A caller saying "my Trane XV20i is short cycling" gets captured as model + symptom, not a transcription error.
Equipment
Refrigerant types (R 22, R 410A, R 454B), tonnage, system age, ductless retrofits, mini splits, IAQ add ons, heat pumps.
Programs
IRA 25C tax credits, HEEHRA, utility rebates (Duke, TVA, ConEd, PG and E, NV Energy). Home warranty intake for AHS, Choice, 2 10, First American, Cinch. Captured cleanly with claim number, dispatch fee, and authorization, then routed to your warranty queue.

Hank tags emergency keywords in real time. No cool, blowing warm, no heat, frozen coil, smoke smell, breaker tripping. 95 outside with elderly in the home? Top priority, warm transfer to on call. Dripping condensate at 11pm? Booked for tomorrow morning, no overtime page.

Lead scoring
A 16 year old R 22 condenser with a fried compressor scores high and routes to your comfort advisor. A 4 year old unit with a dirty filter gets a tune up booked, no sales touch.
Tech matching
Bookings only land on techs who cover the zip and hold the right cert: NATE, EPA 608, Trane Comfort Specialist, Lennox Premier, Mitsubishi Diamond, refrigeration, geothermal.
Member greetings
Members get greeted by name with the right service rate. Non members get a soft pitch on your plan at the end if you want.
Commercial routing
Commercial vs residential is asked early. RTU calls capture building info, manufacturer, and PO process, then route to your commercial rep.

Heatwaves can 5x call volume in an afternoon. Hank handles unlimited concurrent calls. When a web lead comes in from Angi, Meta, or Local Services Ads, Hank dials the homeowner in under 30 seconds. Native two way sync with the CRMs HVAC shops actually run.

JobberSetup →Housecall ProSetup →ServiceFusionSetup →Go High LevelSetup →SalesforceSetup →HubSpotSetup →

ServiceTitan and FieldEdge coming soon.

Ready to plug Hank into your HVAC shop?

Live in 15 minutes. 30 day money back guarantee.

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HVAC FAQs

Hank picks up in under a second and runs the intake your shop already uses. Unit age, what the thermostat reads, whether the outdoor unit is running, and whether anyone in the home is at health risk (elderly, infant, medical). Same day windows are offered first, with priority to maintenance plan members. True emergencies warm transfer to the on call tech with a one line summary so your tech rolls without re asking the customer.

Yes. Hank captures system age, refrigerant type (R 22 vs R 410A vs R 454B), tonnage, square footage, recent repair history, and whether the customer has been quoted before. A 16 year old R 22 condenser with a recent compressor diagnosis scores high and routes to your comfort advisor. A 4 year old system with a clogged filter gets a tune up booked by Hank without sales touching it. You set the scoring thresholds during onboarding.

Yes. Hank pulls the caller against your CRM and surfaces active maintenance plans (Silver, Gold, Platinum, club, VIP) in real time. Plan members get greeted by name, priority scheduling, the right rate, and any covered service explained. Non members get the standard rate quoted and a soft pitch on the plan at the end if you enable it.

Hank handles unlimited concurrent calls. When a heatwave 5x your phone volume in an afternoon, every caller gets answered in under a second. No busy signals, no voicemails, no 30 minute hold. Your existing CSRs stay focused on dispatch coordination, supplements, and outbound speed to lead instead of fighting the inbound queue.

About 15 minutes to go live. We pull your service area, trades (residential, light commercial, refrigeration, geothermal), intake questions, dispatch logic, brand specialties, and rate sheet during onboarding. Hank starts answering as soon as you forward your line. Most shops run Hank for after hours and overflow first, then expand to 24/7 once they see the recovery numbers.