Hank the Pro is trained on the materials, brands, and insurance vocabulary of a real roofing phone line.
Hank tags storm keywords in real time. Active leak, water in the attic, missing shingles after wind, post hail inspection, tree on roof. Active leak with rain in the forecast? Tarping crew dispatched, inspection booked. Casual price shop on a Tuesday? Standard inspection scheduled, no urgent paging.
A hail event can 10x your phone volume in an hour. Half your storm calls come in before sunrise. Hank picks them all up, books inspections, and texts you the day's pipeline so you are briefed before the sales team rolls. Native two way sync with the CRMs roofing shops actually run.
ServiceTitan and FieldEdge coming soon.
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Yes. Hank handles unlimited concurrent calls. When a storm rolls through and your phones light up at 7 AM, every caller gets answered in under a second. No busy signals, no voicemails, no hold music. Your in house team stays focused on the door knocking and supplements.
Yes. The intake script captures carrier, policy number if the homeowner has it, claim status (filed, not filed yet, denied), date of damage, and adjuster contact info if assigned. Hank books the inspection and tags the lead so your supplements team has the file ready (deductible, ACV vs RCV, Xactimate scope).
Yes. Inspection requests get scheduled directly into your dispatch board with the property info and the trigger event (storm date, leak discovered, sale prep). Sales only gets involved if the lead scores as a qualified replacement opportunity.
Yes. The qualification script asks about timeline, insurance involvement, decision maker presence, and current condition. "Just getting 5 quotes, no claim, no timeline" gets scored low and follow up scheduled. Real replacement leads route to your sales team immediately.
Native two way sync with ServiceTitan, Jobber, Housecall Pro, ServiceFusion, Go High Level, Salesforce, and HubSpot. We also work with JobNimbus and AccuLynx via their APIs for shops that run dedicated roofing CRMs. Talk to the team if you run something else.